Trains in Haringey branded a disgrace
Haringey train users are among the least satisfied commuters in London, a report reveals.
The area’s three main rail operators are rated bottom in terms of passenger satisfaction, the London TravelWatch National Rail Performance survey shows.
London Overground, National Express East Anglia and First Capital Connect all received dire reports.
London Overground, which has a station on Crouch Hill, is rated lowest of all 11 operators. It also has the highest percentage of cancellations and significant lateness with 2.57 per cent of trains falling short.
National Express East Anglia, which runs the Lea Valley lines around Tottenham and Seven Sisters, were second from bottom. It also fared badly in the lateness stakes.
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Moorgate to Hertford North Line operators First Capital Connect, which runs trains at Hornsey, Alexandra Palace, Finsbury Park and Harringay stations, came third bottom in the passenger survey. Along with National Express, it had results worse than last quarter.
London Assembly Enfield and Haringey member Joanne McCartney said: “These passenger survey results are particularly disappointing for residents of Enfield and Haringey given that many of us rely on National Express East Anglia and First Capital Connect to travel into and out of central London every day. In a number of areas, the performance of National Express East Anglia and First Capital Connect is getting worse – not better. That is not good enough.”
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“I shall therefore be contacting both companies to demand that they take action to reverse this worrying trend and improve their performances.”
But Cllr Lyn Weber, Haringey Liberal Democrat for Crouch End and Environmental Services spokeswoman, said: “Rather than sniping from the sidelines as Ms McCartney seems to be, we should ask that both companies – and Transport for London as operators of London Overground – holds a public meeting in Haringey so that passengers can hear how the companies intend to improve their services. Rail companies need to be accountable to the paying public.”
A spokesman for First Capital Connect said they had previously suffered as a result of driver shortages and poor weather.
But he added: “Until the recent leaf fall, we have since been regularly beating our targets.”
A TfL spokesman said: “London Overground passengers have been extremely patient while we have been upgrading the network. More recent research carried out by TfL shows passenger satisfaction in increasing as passengers start to see the benefits.”
A National Express East Anglia spokeswoman said that they had improved punctuality and were continuing to do so and would be investing in “a range of customer service improvements over the coming months”.