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TfL is 'rude and unresponsive'

PUBLISHED: 11:11 19 November 2009 | UPDATED: 16:33 07 September 2010

TRANSPORT for London has been branded a rude and unresponsive anti-resident organisation by the Liberal Democrat parliamentary candidate for Hampstead and Kilburn. Ed Fordham has spoken out about the ongoing Overground and Jubilee Line closures. He said:

TRANSPORT for London has been branded a rude and unresponsive anti-resident organisation by the Liberal Democrat parliamentary candidate for Hampstead and Kilburn.

Ed Fordham has spoken out about the ongoing Overground and Jubilee Line closures.

He said: "I think the way TfL is conducting itself is near offensive and a disgrace. This is a major issue for residents and traders and yet TfL has failed to respond in any kind of meaningful way. The closures have gone on too long and unexplained and uncommunicated.

"The Jubilee weekend closure is going to over-run into the new year, the Bakerloo is due to be closed at weekends from January and it now emerges that the Overground will be totally closed over Christmas and from February 20 entirely closed for nearly four months." He wants TfL to give some form of compensation to passengers who are paying for a seven-day travelcard but only receiving a five-day service.

A TfL spokeswoman said: "Once the Jubilee Line upgrade is completed customers will benefit from faster journeys and an increase in capacity of 33 per cent. Our contractor Tube Lines is responsible for installing new signalling which will result in a more reliable service for Londoners. The only way that we can do this is to close the line in part or full at quieter times, such as weekends.

"We do not offer compensation to customers when this vital upgrade work is taking place. However, we always make sure we have a robust alternative travel plan in place.

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