Care provider and diet clinic told to improve by watchdog
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An adult care provider and a diet clinic have been ordered to improve by healthcare watchdog the Care Quality Commission.
After a recent inspection, Angels Home Care was issued with a formal warning for failing to improve issues with its records system identified in a previous visit.
The commission also highlighted areas that needed to be improved at Swiss Cottage Diet Clinic, in Finchley Road, in time for the next inspection.
Inspectors found that Angels Home Care, which recently moved from Accommodation Road, in Golders Green, to Clitterhouse Road, Cricklewood, was not recording regular spot checks.
Care staff were not being supervised or supported fully to be able to care for people effectively and the staff recruitment process was deemed inadequate at times.
The company provides care for about 12 adults in their own homes. It must improve by a set date or face enforcement action – ranging from a fine to the cancellation of the service.
Swiss Cottage Diet Clinic was criticised for failing to provide evidence of staff training and for not providing sufficient supervision for children of clients during their consultation.