Outrage as Muswell Hill pensioners left without heating in sheltered housing

PUBLISHED: 16:50 05 May 2016 | UPDATED: 12:07 06 May 2016

Winifred Wilson has spent most evenings in bed. Photo: Jonathan Goldberg

Winifred Wilson has spent most evenings in bed. Photo: Jonathan Goldberg

Jonathan Goldberg

A frail 90-year-old has been left shivering in bed at her sheltered accommodation in Muswell Hill after the central heating broke down during an unseasonably icy Spring.

Winifred Wilson, who is blind, is among 34 senior residents at the Jubilee Court supported living complex in Muswell Hill who have mental, physical or social support needs.

They were left without central heating for two weeks and will finally be provided with a temporary boiler tomorrow (Friday) by their landlords, London and Quadrant Housing Trust.

Following a meeting last week, all residents were finally given three portable heaters for their rooms.

The pensioner said: “I have been here 22 years and I have never felt so cold in all my life.

“Normally we have heating in all the corridors and in each single flat.”

“I’m sitting here and I have my dressing gown on and I have a blanket around me.

“We’re trying to get some explanation.”

While Winifred had a portable heater, she found it hard to leave her flat and enter into the communal areas.

Val Wilson, Winifred Wilson’s niece, has been besides herself with worry for her frail aunt and her friends.

“It would not surprise me if someone died because of this,” she said.

As a manager at jliving, a community housing association in Hemmel Hampstead, Val says she is “outraged” on a personal and professional level.

“I’m speaking professionally as well as for my aunty,” she said.

“I’m just absolutely appalled and think it should be highlighted.

“There has been no compensation.”

Val Wilson was not informed by the housing management that there was a problem and only found out when she rung her aunt to check up on her a couple of weeks ago, finding her shivering in bed.

The Jubilee Court warden was off with flu last week, although support managers Metropolitan said they provided replacement cover.

A spokesman with London and Quadrant Housing Trust said: “Our dedicated contractors have been working hard to repair the boiler at Jubilee Court and in the meantime a temporary boiler house will be installed on May 6, which will restore the communal heating.

“We have provided each resident’s home with three portable heaters as well as a few in the communal lounge and will cover any additional heating costs.”

Latest Hampstead & Highgate News Stories

Yesterday, 17:35

The families left homeless by the fire that destroyed the upper floors of Willow House in East Finchley last week said Barnet Council treated them “like ants to be squashed” in the immediate aftermath of the fire.

Yesterday, 12:44

The Temple Fortune community was celebrating on Tuesday after Barnet’s Finchley and Golders Green planning committee unanimously rejected plans to build housing on the old Templars Tennis Club.

Yesterday, 12:10

Tens of thousands of pounds, weapons and drugs were seized after searching a garage in the Peckwater Estate on Tuesday morning.

Yesterday, 11:55

Passengers on the Barking to Gospel Oak line have become used to delays and disruption in recent times.

Wed, 17:58

A man has been convicted over the “senseless” stabbing of a Dutch man in Camden Lock in 2016.

Wed, 17:04

Camden Council will correct a sign that says a park will be closed every day at dusk, despite it having no way to shut it.

Wed, 13:01

A Cumbrian couple have been left scared for their property after receiving a bailiff’s letter demanding council tax for a Maida Vale property they have no connection to.

Wed, 12:26

Barnet Council has apologised to residents after bungled changes to bin collections saw households going nearly two weeks without having them emptied


Looking to get your child interested in a sport? Allianz Park, home to rugby union team Saracens, welcomes people of all ages to join their family of supporters and discover how their core values Honesty, Discipline, Humility and Work Rate underpin everything they do off and on the pitch.

As part of a major refurb, the London Marriott Hotel Maida Vale has renamed its three new-look function rooms to reflect the geography and rich history of the area. The largest, perfect for weddings and large meetings, is named after a Hampstead subterranean river, The Westbourne.

Londoners seeking high quality houses for sale within easy commuting distance of the capital are being advised to look north to St Albans’ prestigious Gabriel Square development.

Newsletter Sign Up

Sign up to the following newsletters:

Sign up to receive our regular email newsletter

Our Privacy Policy

Most read Hampstead & Highgate news

Show Job Lists

Digital Edition


Enjoy the
Hampstead & Highgate Express
e-edition today


Education and Training


Read the
Education and Training
e-edition today

Read Now