December 7 2013 Latest news:
by Flora Drury
Wednesday, September 11, 2013
It is “unacceptable” that Haringey Council has never fined its much-criticised waste contractors for poor performance, according the Hornsey and Wood Green MP Lynne Featherstone.
Ms Featherstone expressed shock after discovering the council had never imposed a financial penalty on contractor Veolia, despite numerous complaints from residents about how the service is run since fortnightly collections were introduced 18 months ago.
The Liberal Democrat MP contacted Haringey after she received a spike in complaints over the summer, when lack of collections meant rotting piles of stinking rubbish were building up across the borough, to ask if it planned to hold Veolia to account.
But, while Haringey Council’s contract with Veolia does allow “or financial deductions to be made if targets are not met”, it admitted “there have been no deductions to date”.
Ms Featherstone said: “Many residents have serious complaints. Disabled residents have been unable to get out of their driveways due to misplaced bins and built up rubbish. Some residents have had to deal with maggots and rat infestations.
“To discover the Labour-run council hasn’t even bothered fining their waste contractors Veolia for poor performance really shows how out of touch they are with what’s happening on our streets.
“It is simply unacceptable.”
But a Haringey Council spokesman said it took “all complaints seriously and work with Veolia to address issues”.
They added: “Together with Veolia, we are constantly exploring ways in which we can continue to improve our service. We ask that residents who are experiencing issues register these with Veolia’s customer contact centre so that there is a record of their feedback and their complaint can be dealt with appropriately.”