Search

Maida Vale shopper sues Nectar – for 15p

17:00 28 January 2013

Joan Safran with her Nectar card. Picture: Polly Hancock

Joan Safran with her Nectar card. Picture: Polly Hancock

Archant

A Maida Vale resident is taking the definition of the small claims court literally – by suing the Nectar shopping rewards scheme for 15pence.

Retired university lecturer Dr Joan Safran has vowed to stand up for shoppers all over the country who, she says, are cheated out of getting the points they deserve when they shop.

The 75-year-old filed a claim on Friday against Nectar on what she said was an important issue of principle. She decided to take up the fight after shopping in the Finchley Road branch of Sainsbury’s late last year.

She spent a total of £32 and paid for it with £15-worth of points and £17 in cash – but only received new reward points for the £17 she spent. If she had paid in cash, the retired philosopher would have received 15p-worth of Nectar points, for which she is now demanding from Nectar.

Dr Safran, who lives off Elgin Avenue, claims Nectar are cheating shoppers out of points they legitimately earn.

She said: “It’s a miniscule amount of money but I just think, ‘How many millions of shoppers?’ It would add up to so much money.

She added: “It cost me £25 to make this suit, but I did it in the public interest. Nectar’s gain is the people’s loss; the establishment is pulling the wool over our eyes. It is the social conscience I have that always costs me money!”

But Nectar said she would not win the case. A Nectar spokesperson said: “We are aware of this claim. However, as stated in the terms and conditions of Nectar membership, Nectar points cannot be earned on any items which are paid for with Nectar points in Sainsbury’s.”

Dr Safran said the company’s actions were unjust and worth taking to court.

She said: “I told them they were breaching their own contract by making us forfeit points. I think I would have noticed if it been happening previously. In fact, the cashier pointed out to me, ‘You have spent £17 today’. But the rest hadn’t been given to me for free because I earned those points already!”

0 comments

Latest News Stories

07:00
Memorials at Highgate School to sixth former Josh Dorgu who died suddenly at School

Tributes have been pouring in for the “happy and kind” sixth-former who died after collapsing in front of shocked classmates at Highgate School.

Andrew Hunt, 27, had worked at Burgh House in Hampstead for 18 months. Colleagues are devastated at news of his sudden death

A manager described as “the light and soul” of Burgh House has died suddenly at the age of 27 leaving colleagues shocked and deeply saddened at the loss.

07:15
Pretima Champaneri-Phillips with her huge bill

A diner who went for a quick evening meal at Cote Brasserie, in Hampstead, came out with a bill for nearly £270,000

Yesterday, 17:00
Left to right: Yodit Tesfamariam, 20, Yorsalem Feseha, 18, and Roma Fiseha, 17. Picture: Polly Hancock.

Two Camden teenagers who launched a charity to support homeless people during their school holidays are preparing to release a video raising awareness of the abuse endured by thosee living on the streets.

Most read news

The iconic skeleton is set to be replaced by a giant blue whale skeleton in 2017, and people on Twitter really aren’t happy about it.

Citizens of New England wished they had temperatures “barely getting above freezing”.

That’s English literature, maths, physics, biology, chemistry, geography, history and languages, if you didn’t know.

But we’re reassured it’s just the way the schools are counted that’s made the difference.

Digital Edition

Image
Read the Hampstead & Highgate Express e-edition today E-edition
Family Notices 24
Our trusted business finder