Hampstead mum ‘bites into glass’ in Cornetto ice cream she was sharing with baby

PUBLISHED: 14:18 25 July 2017 | UPDATED: 18:31 25 July 2017

The Cornetto ice cream, with the shard on the mother's finger.

The Cornetto ice cream, with the shard on the mother's finger.


A woman was left “shaking with fury” after she bit into what she believes was a shard of glass in her Cornetto ice cream which she was sharing with her baby.

Wall's has sent a £3 voucher as a Wall's has sent a £3 voucher as a "gesture of good will."

Wall’s took in the hard foreign object for testing, but they have not confirmed what it was. They claim it is unlikely it is glass as their factory is glass-free.

The mother, a member of the Hampstead Mums Facebook group, said she was told verbally over the phone by a Wall’s customer service representative that laboratory tests revealed it was glass.

The customer, who does not want to be named, had been sharing the ice cream with her baby on June 17, having bought it from a Willesden corner shop, near where she lives.

She said: “I bit into the chocolate-dipped cone part and the part I bit off felt really weird in my mouth so I spat it out.

“It looked and felt like a piece of brown glass, around a centimetre in size, that was an exact colour match to the chocolate.”

She believes that her 11-month-old baby could have cut herself or suffered some “awful internal damage from the glass”.

She was asked to send in the object for testing.

But the testing process was originally delayed as Wall’s initially did not send the evidence collection kit for weeks.

It then said it could not investigate without the batch number, which had been lost when the ice cream was ripped open.

Walls have since sent her a £3 voucher as a “goodwill gesture”.

The mother said: “That felt pretty insulting as it indicated that Wall’s considered the incident inconsequential.”

A spokeswoman for Unilever, who own Wall’s, said: “Safety is always our top priority and we take complaints such as this very seriously. We are investigating our customer’s experience further, though this is made more difficult due to the lack of batch code information. We will be in touch with her again soon.

“In the meantime, we would like to offer reassurances that we have stringent quality checks in place in our ice cream factories, including a policy that they are strictly glass-free.”

The spokeswoman added that while Wall’s has suggested that the object might be a “hardened or overcooked piece of cone”, it has been unable to establish the material or its origin in its tests.

The mother intends to contact the Food Standards Agency.

Latest Hampstead & Highgate News Stories


Wage cuts for nurses covering sick leave and other increases in demand at Hampstead’s Royal Free Hospital have been postponed after workers threatened to cancel shifts en masse.


Brexit uncertainty is one reason for a slowdown in Camden house prices, said a leading estate agent after new data showed that property values in the borough fell 0.8 per cent in August and 2.1pc in the last 12 months.


Tickets for a public meeting into the future of the Phoenix Cinema have sold out within days of it being announced.


Mitzvah Day volunteers from Hampstead were among those taking part in Sewa Day – a Hindu day of community action – in Kingsbury, Brent this weekend.


As part of National Hate Crime Awareness Week, Haringey Police have been engaging with the community to raise awareness of the importance of reporting abuse and discrimination.

Friday, October 19, 2018

Community groups are celebrating after the owners of the “landmark” Alliance pub in West Hampstead had planning permission for extensive remodelling and redevelopment refused.

Friday, October 19, 2018

Twenty-five people, including eleven in Camden, have been charged with drugs offences after two-days of dawn raids in Camden, Islington, Brent and Lambeth.

Friday, October 19, 2018

Sardonic, sarcastic and funny are three of the words that have been used to describe the late-SOAS lecturer and King’s Cross local Prof Lawrence Saez, who died at the beginning of September.


Looking to get your child interested in a sport? Allianz Park, home to rugby union team Saracens, welcomes people of all ages to join their family of supporters and discover how their core values Honesty, Discipline, Humility and Work Rate underpin everything they do off and on the pitch.

As part of a major refurb, the London Marriott Hotel Maida Vale has renamed its three new-look function rooms to reflect the geography and rich history of the area. The largest, perfect for weddings and large meetings, is named after a Hampstead subterranean river, The Westbourne.

Londoners seeking high quality houses for sale within easy commuting distance of the capital are being advised to look north to St Albans’ prestigious Gabriel Square development.

Newsletter Sign Up

Sign up to the following newsletters:

Sign up to receive our regular email newsletter

Our Privacy Policy

Most read Hampstead & Highgate news

Show Job Lists

Digital Edition


Enjoy the
Hampstead & Highgate Express
e-edition today


Education and Training


Read the
Education and Training
e-edition today

Read Now