Search

Police fail to act when St Johns Wood film director has phone snatched by moped gang in King’s Cross – even after ‘Find My iPhone’ traces device to an exact address

PUBLISHED: 12:22 17 November 2017 | UPDATED: 12:33 17 November 2017

Police didn't help Stuart Hazeldine when he told them the exact location his iPhone could be. Picture: Stuart Hazeldine

Police didn't help Stuart Hazeldine when he told them the exact location his iPhone could be. Picture: Stuart Hazeldine

Archant

When St John’s Wood film director Stuart Hazeldine became the latest moped phone snatch victim, he thought there was a good chance of getting the device back when the “Find My iPhone” app said it was in Elia Mews, Islington.

Find My iPhone: A model uses the app that allows users to track their phones if they are lost or stolen. Picture: Ramzy AlwakeelFind My iPhone: A model uses the app that allows users to track their phones if they are lost or stolen. Picture: Ramzy Alwakeel

But despite giving such a solid lead to police, officers didn’t act – and Stuart has now probably lost it forever.

Film director Stuart’s phone was stolen in Euston Road, opposite St Pancras station, at about 11.50pm on Thursday.

“I was 20 seconds away from an Uber picking me up,” he recalled, “and suddenly heard the ‘thrum’ of a moped engine behind me. The phone was straight out of my hands and the moped gone.

“When I got home, I went on my iPad and used the Find My iPhone app. It said the phone was in a small block of flats in Elia Mews in Islington [behind Angel station, off City Road].

“I called police on 101 and was kept on hold for a long time. When I finally got through, I explained this to the operator and asked if police were going to act.

“She said: ‘That’s up to them.’ I asked: ‘Are they likely to go and do anything?’ She said: ‘To be honest, it’s unlikely it will be tonight or tomorrow.’”

The signal on the Find My iPhone app was dead within 24 hours.

Amid huge cuts Met budget cuts, it again calls into question the force’s ability to deal with Islington’s – and London’s – moped crime epidemic.

Stuart, of St John’s Wood, continued: “When I tweeted about it, a number of officers got in touch and have actually been very helpful. One from Hampstead took my details, and another from Camden passed my case to the Operation Attrition team [tasked with enforcing moped crime]. Those officers were great, very helpful and doing the best they can.

“But it just frustrates me that when I called 101, the Met didn’t do anything in that first 24 hours. Moped crime is out of control, and police just don’t have the upper hand now.”

Insp Steve Murfin, of Islington police station, fronted up: “I’m upset Stuart didn’t have a great experience of the 101 service. It’s great that he had a positive experience with the officers who got in touch on Twitter and dealt with him there.

“But there’s obviously an issue with 101 and I will take that back to someone at the call centre. Hopefully we can improve that 
because his experience is not something we can be happy with.”

Latest Hampstead & Highgate News Stories

Yesterday, 14:49

Transport for London is set to review safety issues at an accident blackspot in Falloden Way,

Yesterday, 13:45

Circus-goers on Hampstead Heath got a shock today when walking down from the Heath they were confronted with a water main shooting water high into the air on the corner of Pilgrim’s Lane and Willow Road in Hampstead.

Yesterday, 10:53

Camden’s youngsters were in the spotlight at the Shaw Theatre for an evening celebrating the borough’s talent.

Mon, 15:35

Wage cuts for nurses covering sick leave and other increases in demand at Hampstead’s Royal Free Hospital have been postponed after workers threatened to cancel shifts en masse.

Mon, 15:00

Brexit uncertainty is one reason for a slowdown in Camden house prices, said a leading estate agent after new data showed that property values in the borough fell 0.8 per cent in August and 2.1pc in the last 12 months.

Mon, 14:05

Tickets for a public meeting into the future of the Phoenix Cinema have sold out within days of it being announced.

Mon, 13:57

Mitzvah Day volunteers from Hampstead were among those taking part in Sewa Day – a Hindu day of community action – in Kingsbury, Brent this weekend.

Mon, 10:29

As part of National Hate Crime Awareness Week, Haringey Police have been engaging with the community to raise awareness of the importance of reporting abuse and discrimination.

PROMOTED CONTENT

Looking to get your child interested in a sport? Allianz Park, home to rugby union team Saracens, welcomes people of all ages to join their family of supporters and discover how their core values Honesty, Discipline, Humility and Work Rate underpin everything they do off and on the pitch.

As part of a major refurb, the London Marriott Hotel Maida Vale has renamed its three new-look function rooms to reflect the geography and rich history of the area. The largest, perfect for weddings and large meetings, is named after a Hampstead subterranean river, The Westbourne.

Londoners seeking high quality houses for sale within easy commuting distance of the capital are being advised to look north to St Albans’ prestigious Gabriel Square development.

Newsletter Sign Up

Sign up to the following newsletters:

Sign up to receive our regular email newsletter

Our Privacy Policy

Most read Hampstead & Highgate news

Show Job Lists

Digital Edition

cover

Enjoy the
Hampstead & Highgate Express
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now